Refund and Returns Policy

Overview

Because the product are replica Van CleeF Arpels, it is difficult for us to receive the package you returned, so we do not accept returns without reason.

For the same reason, we do not accept product replacement after shipping the package (you can contact us for replacement before the product is shipped).

We will inspect the quality of each product and take photos before shipping. Please ensure that the package has not been damaged by the courier company before signing for it. If the replica Van CleeF Arpels item is damaged, please file a claim with the courier company for compensation.

If there are quality issues with the replica Van CleeF Arpels product or if the wrong replica Van CleeF Arpels is sent due to our negligence, we will negotiate with you, including but not limited to reshipment and partial refund or conditional full refund.

Please take good care of your replica Van CleeF Arpels. Prolonged exposure to liquids can easily corrode them, especially sweat

If the package is lost due to our reasons (lost or detained by customs, etc.), we will immediately resend replica Van CleeF Arpels.
If the package delivery fails due to the shipping address and contact information you provided, or if you refuse to answer the phone, you will be responsible for the consequences. If possible, we will cooperate with your request for the courier company to redeliver (any costs incurred will be borne by you)

Need help?

Contact us at {email} for questions related to refunds and returns.